. I have checked the system today and no issues are showing. I am connected to my router via Ethernet cable and have never experienced any issues up until now. 5 5120 64 qam 4 4 43100000 38. Scotland 53. The terms “bandwidth” and “latency” describe an amount. This provides lag-free play without disruption across multiple connected devices. Bandwidth is the amount of data you can send and receive in one second. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. Advertised Speed: 5 Mbps Expected Speed. Refresh data. For £5 per month, you get: A 'wi-fi guarantee' of minimum speeds. I even opened up a complaint. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. Choose your location to check coverage speeds in your area. over RFoG, then this is less of an issue. 28. We’re also working with major UK businesses and as part of cross-industry innovation projects, to test the potential capabilities of our 5G spectrum and new. Ends 11. just general stuff. Different upstream speeds are available at either 2Mbps. 0 devices and can cover the M125 to M600 services. Higher latency is a sign of this, you may also be able to determine this if you input your postcode into Virgin Media's website and find the broadband packages offered are lower than they were previously, this is an indication Virgin Media is preventing the ordering of higher speed packages in your area temporarily. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. Regionally. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. Solved: Hi all I've been using Virgin Media broadband for about 5 years now, and apart from an issue a couple of years ago it's been great. Check your in-game region. rdf82. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). 0 Downstream channels. 4-6. For example, if you have a gigabit fiber internet connection, make sure you’re connected over a gigabit ethernet cable, not over WiFi. 8. Re: Really bad ping/latency issues in games and apps like discord. Submit. 8. 8. Nothing has changed in performance. Evening latency rises point to problems with Virgin Media again Wednesday, November 7, 2012 1:36 PM; 21 comments; Running a broadband provider and having zero faults is an impossibility, but recently Virgin Media appears to be having more than its fair share of problems. particularly with speed and latency. All UDP connections are performing very badly on Superhub3 modem, but also whenever there's a significant UDP traffic passing through the modem, other, non-UDP internet connections are slowed down to crawling speeds. risc19. co. This is known as round-trip time (RTT). Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. It’s in the title “ High latency and Packet loss” Issues were noted on ethernet and WIFI. 6% and 98. However, a friend who lives nearby and also is with virgin media appears to be unaffected. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. Adam182. Previously with NTL, Virgin Net, Cabletel, Cable Online. on 29-09-2022 09:45. When you place your order, we'll let you know. High Latency / Constant Red Light in Networking and WiFi Saturday; Virgin Broadband packet loss in Networking and WiFi a week ago; Constant DNS Timeouts (Showing as Connected Without Internet) in Networking and WiFi 2 weeks ago; High Ping and latency issues Hub5 in Gaming Support 2 weeks ago; Huge Ping and packet loss. . Because it’s a measure of time delay, you want your latency to be as low as possible. Currently on hold with VM customer support, who are having a tough time understanding. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. But the connection I am getting to the work server is terrible, stuttering and has a lot of lag. . Then £39. Your setup (wired vs wifi, cable quality both indoor and outdoor), ISP network quality, routing quality, VPN Quality etc. -. Yeah I'd agree that it would suggest a capacity issue based on the trend of the evenings being the worst of it and overnight it's pretty steady. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Broadband. . Hello, I am currently on the 1GB Wi-Fi service from Virgin Media and have been experiencing some issues. 00. Current latency to alternate DNS servers such as 8. e. These are some of the logs. Was devices connected to the hub idle? As you can spike your connection. During gaming, I receive random - 5435358. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. 54 Mbps to 1. Browse. VM TV/Phone + EBUL v3/Mobile/Broadband via FTTP/RFoG. 2 wired + 2 wifi. Like many users on here, I have been experiencing high latency spikes on my connection. As broadband goes, a leased line is a very costly option. In any event, when I last spoke with Virgin, they advised this issue would be fixed on 28 December and I am still experiencing issues. 3 5120 64 qam 2 5 49600051 41. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. Black Friday sale ends on 27th November. While Virgin Media have plans to upgrade their entire network to full fibre by the end of 2028, for now, most customers will have coaxial cable connecting their home to Virgin Media's network, which isn't as good. Citrix Freezing/ Latency Issue in Speed 2 weeks ago; I keep on losing connection to the internet briefly across all devices in Networking and WiFi 2 weeks ago; Ridiculous latency in Speed 2 weeks ago; has virgin responded to all the complaints of hub 5 RG reboot command in Networking and WiFi 3 weeks agoNetwork Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 3 weeks agoIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Follow these steps: 1. 99 a month. Trouble is that will affect the other. Re: High, frequent latency spikes and connection dropouts. The "orange" light is probably a result of a cheap failing LED - quite common in VM Hubs. I’m wired right into my router and I lag all day long for fun, upgraded to virgin to get a boost I’m speed, from sky 70mbps to virgins 380mbps, both around 30 upload. VM cable was only laid in my area last spring and made available for installation last summer. We're rolling out a new ultrafast, ultra-reliable, full-fibre broadband network across the Southwest. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. net and and a 45-51ms delay at host-62-254-42. Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . I've tried resetting the router and it hasn't changed anything. 2. I've als. I ended up powerlining my PS4 and hub and it's been fine since (fingers crossed). Sorry to hear of the broadband issues. and tells you of more local issues. One suggestion is to go into the admin on your hub > Advanced Settings > Wireless Signal, then change your wireless mode on 2. Fast forward months down the line there was still no change with various fix dates been and gone. which increase the cost of broadband contracts by the. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Mobile Your Account. The latency test I was doing was on the Virgin app to my mobile phone. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Rang up virgin media loads of times but they don’t - 5211531 - 2. Modem is still rubbish, but if used in modem mode there are no latency spikes. I'm in Northern Ireland on 350MB. Optimise your display with auto low latency mode: Check your settings. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. 222 (OpenDNS) is normal at 8-15ms. There were two main issues: High dbmV Power levels on the downstream bonded channels as sometimes they fluctuate past the acceptable range (-6 <dbmV< 10) An issue with the cabling outside the property where a part of the coaxial cable to the cabinet was bent at an almost 180 degrees causing the inner sheilding and copper cable to. Sadly - 5243564. 1 GB/s download according to Samknows). 1 (192. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Broadband, Voice and TV fault. . I'm sorry to hear about the issues with the latency. (I know that VM only. Broadband speed not as per contract in Speed Sunday; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. We would like to show you a description here but the site won’t allow us. latency with 100% packet loss is far from a usable service. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. Extremely Bad Ping and Latency. The median download speed at 1pm was 80. on 11-02-2022 16:56. Hello, I am experiencing latency and packet loss on my Gig1 connection with the Hub 4. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. My BQM monitor though indicates a constant latency issues, although occasionally I can see the issue goes. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. I've had the Super Hub 3 for a couple of years, and I've had no issues with performance or signal since my son started online gaming on his PS5. Broadband and landline phone services are often closely linked, so it’s not surprising that Virgin Media managed to top the naughty spot for this category too. Unbearable latency, lag spikes & packet loss for 1. Quickline Complete with 900 Mbps down and 450 Mbps up is free for 3 months then £49/m on a 24 month contract. In terms of actually issue; Completly unable to play multiplayer games, the ping spikes result in excessive rubber banding, I. 1. The estimated fix dte and time is the 27th February at 3pm. In response to Zoie_P. Broadband problems can be extremely frustrating, particularly if you’re struggling to get help and support from your provider. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). 1. Troubleshooting dropped network traffic. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID. There are a few latency spikes however this can be normal. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi Friday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Xbox Cloud Gaming - Cannot Connect and/or Play in Gaming Support a week ago; Virgin Broadband packet loss in. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. My goal is to reduce latency and jitter such that the delay and buffering on a real. I'm sorry to hear about the poor experience you are having with the broadband connection. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. Rebooting. There's likely 2 issues at play here: Known latency issue on the Superhub 3. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. That’s the simplified version of their differences, but we’ll dive deeper into the two terms so you can better troubleshoot. Initially, I thought it was a one-time thing, but after it kept happening for a couple weeks, I called customer support. When the speed of the two devices differs. Sign in . It takes absolutely ages to connect to any website such as a simple google search, video calling is painful and working from home is making the situation so much worse. 0 Kudos. Sending out ANOTHER engineer to replace the hub again and the. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. Please monitor the connection after this time and report back if any issues, we'll be happy to help. Click on the “Upstream” tab, copy the text and paste into your reply. This is just a technical te. Download and Upload speeds that im getting are as. Now my speeds have gone from 10mb to 390mb download on virgin 350. Simply test your broadband service, and if we find an issue we can help with a fix online. It seems to vary day to day for no obvious reason. Rang up virgin media loads of times but they don’t want to know. 5 weeks (coincidentally, since VM completed essential maintenance in my local area) I have been experiencing packet loss, constant lag spikes and high latency. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. I’m now getting normal speeds and latency. Hi everyone, I have a bit of an unusual issue. in. I also have thousands of Post RS Errors. Morning Had Virgin broadband installed last week, everything seems to work fine except my sons PS5 which has major connection issues. Only 4 devices connected. For the past few days I've been having issues with packet drops and high latency spikes. Hub 3 are DOCSIS 3. At the very start of lockdown I was with Virgin and had latency issues due to over utilisation in my area, when I informed Virgin Media of this issue I was given a fix date of sometime that same month. on 17-01-2023 14:03. I have just upgraded to the 1GB package and received a new hub5. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. 00. Rated 4. Normal latency has been around 8-15ms. The problem is now so bad that every few minutes, a ping to 8. If anything, it’s more likely to. Running test via Thinkbroadband high latency spikes and packet loss. Hi RyqnT, Thank you for reaching back out, sorry to see you are still facing Latency issues and are unable to game, I have had another look our end and as advised cannot see any issues, I can see you do have a technician booked, please let us know how the appointment goes, if you do have any further issues in ther meantime, please do not. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and putting your Superhub into modem mode. No setup fee. QuickStart, set up and connections. RTT usually involves three steps: The. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). This promotion means you won’t pay the usual setup fee of £35. . Entertain me; Broadband Deals; Join us; My Virgin Media; Help; For business; Find a storeFirst call 0800 561 0061 - use the automated service to see if there is a local service issue. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Select ‘Virgin Mobile Home Internet’ . I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. You should also check that the BQM is set up under the correct IP address as the address will change if switching between router and modem mode. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. To fix this you’ll need to log in to your router and change a few settings. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. The connection has been fine for the past years (". No-cost engineer visits. . The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Options. Firmware up to date. It seems that this specific issue cannot be resolved. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. 1) 192. The latest update we have is: This problem should now be fixed. ”. Go to your Virgin Mobile app . But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. Virgins customer support has been awful too. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. 1 in the address bar, and hit Enter to log into the Hub 3 admin panel. The speed at which a file downloads to your computer or other device is called the 'bandwidth' or 'broadband speed', and is not to be confused with latency. This is my BQM. If it is still poor, change primary DNS to 8. 82. danielefc. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. Over the last 3 weeks I have expe. I am on the 1Gig fibre with the. Yes, the issue is having done various test for latency through WiFi to the hub. I have tried the laptop with my parents who also use Virgin Media, I've tried it with my brother-in-law who uses BT, I've tried it with Virgin Media in a Hotel (Premier Inn), I've tried it with my fiancée's student halls Wifi etc. 168. 8. 1 53700000 36 5120 KSym/sec 64QAM 2. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. I press 'H' to get on my mount and my character just stands still for 4-5 seconds and then gets on his mount. 5 weeks. 168. 1. 1. ALLM and VRR are also known as ‘game mode’ on some TVs. Buffering is an issue with latency which occurs when there is a delay processing data due to an internet connection. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. It appears to be a due to a routing choice which appears to go via US servers. Broadband speed statistics found those with speeds in excess of 1GB typically. I have rebooted all devices (VM Hub, my own router. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. Virgin Media Community; Broadband; Gaming Support; High latency; Options. not-set-yet. No issues. Set up a BQM first to see if there is any "congestion" (too many users) in your location at those times. Cable Modem StatusItem Status Comments. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. The importance of measuring and reducing latency cannot be overstated, as maintaining a high-performance and reliable network is. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. Leave it off for about 10 seconds. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. Looking at your broadband quality monitor graph your broadband performance is excellent. 1) 192. As you can imagine, high latency is a serious problem, but also having inconsistent latency, or jitter, can be just as frustrating. Simply test your broadband service, and if we find an issue we can help with a fix online. The Correcteds are from when I rebooted the modem just yesterday! During the times of high latency web pages take a long time to load, and watching streaming content keeps buffering. 0. Awful Latency Issues. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. Please see link below for a 24 hour snap shop. Can anyone help, My son is the gamer, Has a gaming PC, Virgin router in modem mode and netgear wit ethernet wired to PC, The service is appalling, Every day it just drops out mid game, The lag and ping are impossible and if this continues I am going to have to switch providers because this has been. However, if a high-quality broadband connection is absolutely vital to your business - or would give it that extra oomph - it's worth every penny. See chart below (ignore the beginning before I changed my firewall settings): Have tried the usual resets etc. I'm currently using a wifi range extender connected to. High Ping and latency issues Hub5 in Gaming Support Sunday; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Intermittent Dropouts & Reconnects in Networking and WiFi 2 weeks ago; Packet Loss issues in Networking and WiFi 3 weeks. Virgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. The hub reads 14ms on WiFi but when hard wired the best to date is 26ms on Xbox X console on cat 8 ethernet cable, how is this, surely I should be getting the same or less. Increases in jitter and latency have a negative impact on network performance, therefore it's critical to monitor them regularly. Also some packet loss. ISPreview has published a response. Looking at your broadband quality. 1. Open a web browser and go to 192. Re: High ping and latency. a week ago - last edited a week ago. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. While basic speeds of 3-5 Mbps. Have you checked first for any “known network faults”. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Tap the results to find out more about the issues, and when we expect them to be fixed. . Checked the "Router Status" and the signals are fine, but there are pre and post RS errors in. These are today's prices, but providers often increase prices in line with inflation plus a set % during the contract. To date, the best I have had is 24ms and this is changing the DNS every time. High Latency after a few hours. Low latency broadband for gamers offers a smoother, more responsive gameplay experience. You can also check to see if we're aware of any issues with 5G in the area through our network status checker. 60 to £33. 3. Called automated number - no issues detected. Here’s how you can get your hands on it: . Area ref: 31. internet issues in B11 3AY. My BQM often shows as completely red even though I have an internet connection. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do. 9 and test again. Landline via Sipgate. Simply test your broadband service, and if we find an issue we can help with a fix online. Hi, Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and - 5170160. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Start a broadband monitor now. 350mb, HUB3 in Reading area. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. It's a botched software update on the Virgin Hub that is causing disconnects and slow speeds. Start a broadband monitor now. Broadband only plans with FREE setup, prices from £28. Need to contact Virgin Media Customer Services?. (I know that VM only guarantees speed to the router, but I've been getting 100% to my Decos until now, so see no reason to think that's changed). Sometimes bandwidth gets confused with. in Gaming Support 07-10-2023; Virgin Gig1 is completely unusable for gaming - Connections are being oversold in every area in Gaming Support 05-10-2023 Yeah I recently found that out about docsis. cpl and hit Enter. 0. 100. And the average latency to the Hub is as good as you will get on Virginmedia - better than many. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or. 18 months. 1130Mbps download), which was previously limited to an upstream rate of 52Mbps. Rebooting. Daily speed checks and notifications of issues. The minimum latency is higher than average, which suggests a permanently congested link somewhere between the broadband router and our BQM Pingbox. . 95 a month Save £10 a month for 12 months. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. QuickStart, set up and connections. Virgin Media Outage Update - Description: Service update. Depending on an user, the reported slowdowns are to between 10Mbps and 2kbps (!) speed measured through. network. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up. Hello all, I have been trying to understand why my Virgin Media M100 broadband with a Hub 3 router is giving these poor results especially in the evenings. 2 Mbps). Latency measures the time taken for steps 1 and 2 to complete. However. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. The Virgin Media Team. I have only split 2. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. 9 458395984 3. The estimated repair time is now: 01/11/2022 12:40:00. Please let me know how you get on and if any of these steps have helped. If you deny all traffic, by default, that also denies SSH. However the TB. All my devices including the work computer are getting the speeds that I expect (image on original post).